Kualifikasi :
- Min D3/S1 all major
- Required languages: Bahasa Indonesia and English
- Any dental background and / or formal education will be a plus
- Customer oriented with the ability to adapt and respond to different types of characters
- Analytical and logical thought process with meticulous attention to detail.
- High standards of personal integrity, discretion, and tact, maintaining confidentiality
- Ability to work as part of a team
- Non 24-hour shifts. Willing to work weekends and public holidays (if required)
Job Description :
- Manage and respond large volumes of incoming chats and/or emails from Rata, Tanam, and Vinir.
- Conduct various customer surveys. Collect prompt and accurate feedback from customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions by creating ticket per interaction.
- Send daily and monthly reports (conditional) to the direct superior.
