Kualifikasi :
- Have a Bachelor’s degree or equivalent
- Min. 1-year experience as a Social Media in a Beauty Industry
- Fluent in English, both written and speaking; excellent written and verbal communication skills
- Knowledgeable in skincare and beauty; aware of the industry’s latest trends
- Working knowledge of social media platforms (Instagram & TikTok)
- Willing to work from the office (Office located in Mega Kuningan, South Jakarta) and can join ASAP
Job Description :
- Improving social media experience, creating engagement with audiences, and facilitating organic growth
- Respond to audience queries in a timely and accurate way via chat or comments
- Gather audiences comments and feedback
- Update our internal databases with information about technical issues and useful discussions with the audience on social media
- Monitor complaints on social media and reach out to provide assistance
- Taking ownership of audience issues and following problems through to resolution
- Resolve audiences conflicts and handle escalation procedures
